Case Study- Sunshine Coast Region

Wednesday, 5 May, 2021

We recently received a call for a solution that was needed for a hospital where there were tight budget restrictions and very little to no availability of the products on hand to accommodate for the high demand that was being requested for high-quality grade mattresses. So of course, we knew that we had to assist in any way possible which meant that one of our key account reps located in the area was able to respond straight away and pay a personal visit to provide an actual model for a presentation and provide the staff with a demonstration of our Critical Care Powered Mattress which delivered a first-hand experience of the variety of features and benefits that this mattress could offer their patients in the areas of Pressure Injury Prevention and Pain Management.

The Zephair Mattress is the answer to all Acute Care needs with unsurpassed value for money and with the whole body being an air mattress, no foam areas, individual air pockets and easily replaced the staff were more than happy to continue utilising this vital piece of healthcare equipment in their facility for long-term use. Since trialing the mattress, the hospital has received nothing but positive feedback directly from their patients as opposed to the negative reviews they were receiving from patients on other brand air mattresses.

“Select Patient Care provided excellent customer service, prompt answers on any queries, quotes, etc.  We were always informed of lead times and delays if any.”

What were the key features of the product?
  • Whole body air mattress
  • No foam areas
  • Individual air pockets
  • Easily replaced
How has Select/ or products, made life easier?

Yes. Patient feedback has been positive. Other brand air mattresses have had bad reviews from patients.

What challenges were being faced?

Cost and availability