Do you offer demo/ trials of your products?

Friday, 31 December, 2021

Absolutely! Demonstrations and trials can be a fantastic way to get staff involved and interacting with new products and to receive direct feedback on the products that are being scoped out for your facility.

See how the product works firsthand and the solutions it can provide patients and carers or identify what needs changing to suit your working environment. Feedback is extremely important to receive out of any demo/ trial and improves current designs and innovations of products. Have confidence that you’ve made the right decision for everyone and one that will continue to provide solutions and meet the requirements of your patients and staff for many years to come.

Demo or Trial, which is best?

Demonstrations can be a good first step when scoping out new products for your facility, there is no paperwork involved and we come to you. A demo is a personal visit from a local distributor and the perfect opportunity to get an initial feel and feedback from staff about the product. A trial is a little different in the way that the product is left with you for an agreed period of time to fully immerse itself into a potential working environment. Generally, paperwork is involved with a trial and a higher level of organisation and communication with your Select representative. Trials provide accurate and real time feedback of the products performance and staffs opinion which delivers the final notes on any changes/ upgrades that need to made to the product so it becomes the perfect fit within your facility.

Who should attend a demo?

Key personnel attendance at an equipment demonstration can be vital to securing the approval and feedback from those who are responsible for approving product trials or purchasing. It is also equally important that the staff who will using the equipment full-time attend the demo and test the product for themselves.

How long does a demo go for?

Typically, a demo can take about 30-60 minutes depending on the number of attendees. Demonstrations are interactive and fun while helping you to get the most out of the experience with product specialists on site to answer questions straight away.

Will we get to use the equipment?

Absolutely!

Push, maneuver, sit and interact with the product- participation is highly encouraged!

How should I expect it to run?

An agreed time, place, date, and product for the demo will be discussed between yourself and your Select representative.

The same representative will organise and run the demonstration on the day.

Where will it take place?

In a suitable location that is convenient for you and your team. Depending on the number of staff attendance sometimes a spare room is suitable however, larger numbers may require more space like a carpark, conference/training rooms or main foyer/ corridors.

How much does it cost?

No $$ are involved with a demo just your time.

Depending on the time-of-day lunch or morning tea is also provided to your team to encourage participation and attendance!

What happens if I can’t make it on the day?

No stress, you can reschedule to suit another time and date, or you can choose to have you demonstration presented via Zoom, Teams, Skype, or your preferred VC channel! This is still a great way to learn and see how the product works remotely, and then from here you can still organise a trial of the product at your facility before any decisions have to be made.

How should I expect a trial to run?

To start it’s best to contact the Team on 1800 805 729 or email sales@selectpatientcare.com.au to place your enquiry on the desired product.

In 24 hours, you will receive a reply from a Select product specialist to discuss the departmental and operational requirements you’re chasing, this helps to determine the best product to meet expectations, if one has not already been chosen. You will be asked questions regarding budget and timeframes this also helps to get clarity around suitable products. Trial units may be available immediately, depending on the level of configuration- if the product is highly custom the team will work with production to facilitate appropriate lead times.

A suitable timeframe for your trial will be organised and the representative in contact with you will be the one to personally deliver your demo unit and conduct in-service training to staff, per your request.

After the trial is finished, the same representative will again visit to personally pick up the unit and discuss the results and feedback with you. The evaluation is then recorded and taken back to the office to make any changes or updates if required.

The final proposal is then submitted based on results of the suitable trial.

What products are available for trials?

Typically, a trial product will be as close as possible to your requirements depending on current stock levels and supply availability. Note that some low dollar value or common products will not be available to trial.

What happens if I don’t like the product?

No lock in contracts!

No obligations!

How long can a trial last for?

Generally, a trial can last two-three weeks, depending on staff feedback and if further changes need to be made to the prototype. However, flexible timeframes for a demo unit are always given as this process is important so you can get the best results for your facility and patients.

Does location matter for trials?

We commonly service the South East Queensland up to Cairns however, we are able to accommodate for some facilities in regional areas. 

You can contact us directly to find out if your facility is available for a demo/ trial or lodge an enquiry below via the contact button.

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